Terms & Conditions
Last updated on 30-05-2025 13:45:05
Lighten Up believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
These Terms and Conditions, along with the privacy policy or other terms (“Terms”) constitute a binding agreement by and between CITY ELECTRIC, (“Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following terms of use:
- Provide accurate information during and after registration; you’re responsible for all actions using your account.
- No warranty or guarantee is offered on accuracy or suitability of content or services. Errors may exist, and we exclude liability to the extent permitted by law.
- Use the services at your own risk and verify that they meet your needs.
- Content is proprietary. You hold no IP rights to it.
- Unauthorized use may lead to legal consequences.
- You agree to pay all applicable charges for services used.
- Do not use the site/services for illegal purposes.
- Linked third-party sites are governed by their own policies.
- Service transactions form binding legal contracts.
- Refunds are applicable if services aren't rendered, within policy timelines.
- Force majeure conditions exempt liability for performance failures.
- Indian laws apply. Jurisdiction lies with Mumbai courts.
All concerns or communications must be directed to the contact info provided on this site.
Cancellation & Refund Policy
Last updated on 30-05-2025 13:45:05
Lighten Up believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, if the order is already in the shipping process, cancellation may not be accepted. Perishable items like flowers, food, etc., are not eligible for cancellation. Refunds/replacements may apply if the delivered product is faulty.
Refund Policy
Report damaged or defective items within 7 days of receipt to Customer Service. We’ll evaluate the claim before accepting it. If the item doesn’t match expectations, you must notify our team within 7 days, and we will assess the issue accordingly.
For manufacturer-warranty products, contact the manufacturer directly. If Lighten Up approves a refund, it will be processed within 9–15 working days.
If you have any questions about this policy, feel free to reach out — we’re here to help.
